Digital Transformation in Information Management
Challenges and Strategic Implementation
DOI:
https://doi.org/10.71094/vkj.v3i3.172Keywords:
Digital Transformation, Information Management, Knowledge Management, Information SystemsAbstract
Digital transformation has emerged as a strategic phenomenon driving substantial changes in organizational information management. This study aims to identify key challenges and analyze implementation strategies for digital transformation within information management practices. A qualitative approach was employed through a literature-based study, utilizing thematic analysis of relevant scholarly sources. The findings indicate that the primary challenges of digital transformation encompass structural, technological, and cultural dimensions, which interact dynamically and influence implementation effectiveness. On the other hand, digital transformation contributes positively to improving information quality, enhancing system efficiency, and enabling data-driven decision-making. However, these benefits are not automatic; they are highly contingent upon the quality of information governance and the organizational readiness to adopt digital technologies strategically. Furthermore, this study identifies several effective implementation strategies, including the integration of knowledge management, the strengthening of digital leadership, the application of change management practices, and the continuous evaluation of information systems. Based on these findings, a conceptual model is proposed, positioning information management and knowledge management as mediating variables in the relationship between digital transformation and organizational performance. This study contributes theoretically to the advancement of digital-based information management research and offers practical implications for organizations in designing more adaptive and sustainable digital transformation strategies.
Downloads
References
Abdullah, H. A. (2024). The role of digital transformation strategy in knowledge leadership. International Journal of Management Studies, 31(2), 145–160.
Ait-Bennacer, F. E., Aaroud, A., Akodadi, K., & Cherradi, B. (2022). Adopting digital transformation using knowledge management systems. International Journal of Advanced Computer Science and Applications, 13(9), 123–131. https://doi.org/10.14569/IJACSA.2022.0130915
Al-Fraihat, D., Joy, M., Masa’deh, R., & Sinclair, J. (2020). Evaluating e-learning systems success: An empirical study. Computers in Human Behavior, 102, 67–86. https://doi.org/10.1016/j.chb.2019.08.004
Chen, H., & Gao, Y. (2025). Digital transformation and organizational capability development. Journal of Organizational Change Management, 38(1), 55–72.
Chen, M. (2025). Digital transformation in project management: Trends and implications. Systems, 13(8), 625. https://doi.org/10.3390/systems13080625
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Egodawele, M., Sedera, D., & Bui, V. (2022). A systematic review of digital transformation literature. arXiv. https://doi.org/10.48550/arXiv.2212.03867
Farida, F. (2025). Human resource management in digital transformation: Challenges and implications. Jurnal Ilmiah Manajemen Kesatuan, 13(1), 45–58.
Hafeez, S. (2025). Knowledge management and SMEs’ digital transformation: A systematic review. Journal of Innovation & Knowledge, 10(2), 100512. https://doi.org/10.1016/j.jik.2025.100512
Irmawan, I. (2023). Literature review of information system success models in e-government. Indonesian Journal of Operations Research, 5(1), 1–10.
Jeyaraj, A. (2020). DeLone and McLean models of information system success: Critical meta-review and research directions. Information & Management, 57(7), 103–140. https://doi.org/10.1016/j.im.2020.103140
Jilek, C., et al. (2018). Managed forgetting to support information management. arXiv. https://doi.org/10.48550/arXiv.1811.12155
Kraus, S., Durst, S., Ferreira, J. J., Veiga, P., Kailer, N., & Weinmann, A. (2022). Digital transformation in business and management research: An overview of the current status quo. Journal of Business Research, 139, 1–14. https://doi.org/10.1016/j.jbusres.2021.10.028
Meliana, M. (2025). Digital governance and transformation strategy in public sector organizations. Public Administration Journal, 15(2), 210–225.
Mukroni, M., & Sartika, I. (2025). Change management in digital transformation: Evidence from local government institutions. Jurnal Studi Ilmu Sosial dan Politik, 5(1), 77–90.
Nashikha, A., et al. (2022). Anticipating knowledge management challenges in the digital age. Explore: Journal of Information Systems, 12(2), 89–101.
Phan, A. C., Phan, T. C., & Trieu, T. N. (2022). Healthcare knowledge management systems in the era of big data. Applied Sciences, 12(9), 4512. https://doi.org/10.3390/app12094512
Rachman, R. (2021). Analysis of e-government success using the DeLone and McLean model. Sistemasi: Jurnal Sistem Informasi, 10(2), 321–330. https://doi.org/10.32520/stmsi.v10i2.1236
Rohim, R. (2025). Implementation of DeLone and McLean model in management information system evaluation. Syntax Idea, 7(1), 45–55.
Schmitt, U. (2016). Designing personal knowledge management systems. Informing Science: The International Journal of an Emerging Transdiscipline, 19, 145–174. https://doi.org/10.28945/3571
Widyaningrum, T. (2024). Evaluation of e-learning systems using DeLone and McLean model. Journal of Education Technology, 8(2), 150–162.
Zhang, P., & Wang, Y. (2024). Digital transformation: A systematic literature review and bibliometric analysis. arXiv. https://doi.org/10.48550/arXiv.2412.19817
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Dedy Sofian MZ, Angga Radlisa Samsudin, Sunardi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
